Flexible Plans to Meet Your Needs
We offer flexible plans to suit your specific requirements. Consider our PSP10 plan, which provides a block of 10 hours of support that you draw on when you need it, with options for after-hours, weekend, and holiday support.
For more extensive support, the PSP20 offers 20 block hours, with discounted rates for extended support and the option to purchase additional hours in 10-hour increments.
PSP10 Plan
- 10 hours of support
- Draw on hours as needed
- After-hours support available
PSP20 Plan
- 20 hours of support
- Discounted rates for extended support
- 10-hour increment purchases
Comprehensive Support Services
Our Pro Support Plans cover a wide range of IT needs. Diagnosis, troubleshooting, assistance, coordination, and/or recommendations for various IT issues, including:
On-Site and Remote Support of Servers and Network Resources
Emergency On-Site Support
Technical Support - Microsoft & Linux Server (OS); Microsoft Server; Microsoft Exchange Server; Microsoft Office; Storage Availability
Hardware Diagnostics and Troubleshooting
Data Protection: Spyware/Malware Removal Agent; Firewall Management and Monitoring; Antivirus/Antispam Management
Third-Party Software Vendor Assistance/Coordination
IT Purchasing and Guidance
Discounts on Projects & Installations
Support for Multiple Office Locations
Service You Can Rely On
Our service plans cover regular business hours 8:00 a.m. to 5:00 p.m., as well as after-hours, weekend, and holiday support.
Extended support hours available for critical business needs
Commitment to Privacy and Confidentiality
We prioritize the privacy and confidentiality of your information. Dme takes necessary precautions to protect your confidential information and adheres to strict policies regarding its handling.
Your data security is our top priority